Register.com First in Online Services Industry to Receive J.D. Power and Associates Call Center Certification, Register.com, 21 June 2005

“Register.com announced that J.D. Power and Associates has certified Register.com's customer support facility as a J.D. Power and Associates Certified Call Center. The evaluation criteria used during the survey included: courtesy of the customer service representative (CSR); knowledge of the CSR; the CSR's concern for the customer questions and/or problem; usefulness of the information provided; convenience of customer service operating hours; ease of getting through to a CSR; and the timely resolution of the customer's problem, question or request. Certification is valid for one year.”

Full Story at http://pressroom.register.com/ReleaseDetail.cfm?ReleaseID=167101




AOL UK to charge for tech support, The Register, 24 June 2005

“AOL UK is to start charging customers who call its customer and technical support helplines. The ISP intends to charge its customers up to 7.5p a minute depending on the time of day. But in an email to users today the company explains that the switch to a new charged-for 0870 number will "ensure we can continue to provide the highest quality member services"

Full Story at http://www.theregister.com/2005/06/24/aol_charges_support/



Hackers probe Outlook Express flaw, CnetNews.com, 24 June 2005

“The risk of an attack related to a flaw in Microsoft Outlook Express climbed this week, after underground hacking sites began circulating sample code for exploiting it.
The exploit, which the French Security Incident Response Team drew attention to on Monday, is designed to take complete control of PCs with certain versions of the Outlook Express e-mail program installed on them, when users visit newsgroups controlled by the hackers.”

Full Story at http://news.com.com/Hackers+probe+Outlook+Express+flaw/2100-7349_3-5761537.html?tag=nefd.top



Viruses, Security Issues Undermine Internet, 26 June 2005

“Hackers, viruses, worms, spam, spyware and phishing sites have proliferated to the point where it's nearly impossible for most computer users to go online without falling victim to them. Last year, the Carnegie Mellon University logged 3,780 new computer security vulnerabilities, compared with 1,090 in 2000 and 171 in 1995. Computer security firm Symantec Corp. over the past decade has catalogued 11,000 vulnerabilities in 20,000 technologies, affecting 2,000 vendors. Now a movement is gathering steam to upgrade the network, to create an Internet 2.0. Internet2, a consortium of mostly academic institutions that has built a screaming-fast network separate from the public Internet, is testing a technology that allows users to identify themselves as belonging to some sort of group.”

Full Story at http://news.yahoo.com/s/washpost/20050626/tc_washpost/viruses__security_issues_undermine_internet/nc:1212;_ylt=Ajxl6GcTsAYDW4dETfgNGkr6VbIF;_ylu=X3oDMTBiMW04NW9mBHNlYwMlJVRPUCUl



AOL Latin America Files For Bankruptcy Protection

“America Online Latin America Inc. filed for Chapter 11 bankruptcy protection Friday in U.S. Bankruptcy Court in Wilmington, Del. The company listed assets of $28.5 million and debts of $181.8 million.”

Full Story at http://online.wsj.com/article/0,,SB111962652094068905,00.html?mod=technology_main_whats_news



AOL Latin America files for Chapter 11 protection, Yahoo.com, 24 June 2005

“America Online Latin America, Inc. announced that it has filed for Chapter 11 bankruptcy protection. AOL Latin America, which provides AOL-branded services in Latin America, said its subscribers will continue to receive the America Online branded service without interruption.”

Full Story at http://news.yahoo.com/s/nm/20050624/wr_nm/tech_aollatinamerica_dc/nc:1212;_ylt=AiOXz4SoyGN.9gwtCjFCbu_6VbIF;_ylu=X3oDMTBiMW04NW9mBHNlYwMlJVRPUCUl